Dynamics365 is adding more and more features to help automate repetitive tasks for users in Customer Support product space. One of the latest additions is Agent Scripts and Macros in CS space. Macro function has lots of options available however… Read More ›
Dynamics
Dynamics 365 Parent Child Account Relationship Configuration – Part 1
Let’s discuss a business case, there are organizations which own multiple businesses. As a customer relationship manager, Dave wants to perform below tasks. See all child accounts for a particular organization in a sub grid View the number of child… Read More ›